Saffron uses the Thomas Behaviour and Emotional Intelligence assessments to help to create an inclusive culture, support strong collaboration and inform development activities. The Thomas Behaviour assessment forms part of Saffron’s onboarding process and is usually conducted 4-6 weeks after new recruits join the company to gain an accurate picture of them in their new role. 

Having gained accreditation in the implementation of Thomas’ Behaviour assessment, Amber will arrange a session to discuss new hires’ assessment results. Sometimes this is followed by a further meeting with their line manager, who also receives the new hire’s ‘How to Manage’ report, provided alongside the Behaviour profile. Additionally, Amber runs Teams sessions using the Thomas Behaviour profile, during which she explains the ‘DISC’ model behind the behavioural assessment. These sessions give teams within Saffron Building Society the opportunity to review the spread of behavioural profiles within the group and play to its collective strengths. “People really like these sessions. I always have managers coming to me saying, ‘I want to do it with my team’”, says Amber.

“We offer the Emotional Intelligence assessment to anyone who asks for it, but predominantly use it with people who are on development plans, senior leaders and team managers”, Amber continues. Again, Amber runs a session looking at the background of the assessment before reviewing individuals’ emotional intelligence charts in more detail. “We will pick out three to five areas for them to work on. Some of them might want to work on maintaining one area at a certain level, others might want to increase or decrease certain areas like assertiveness. We set up a development plan and they work on that throughout the year with the people team or with their managers. They also get peer feedback which helps to verify or question their own beliefs about themselves.”

The self-awareness provided by the assessments supports the open and collaborative culture at Saffron Building Society by supporting effective communication. “The assessments also enable our people to learn how to adapt their communication to colleagues’ behavioural preferences. You might think someone is being rude because they are constantly chasing you for something, but in fact they have a high level of compliance in their profile, and they need to something done.” When they are under pressure, Saffron’s teams find that psychometrics diffuse interpersonal tension. 

“The assessments allow people to adapt their communication to their audience. I think they also make people more understanding and open to differences and to being themselves. Assessments have really helped to integrate the team.” Psychometrics have proved especially helpful for enhancing reporting relationships at Saffron. Amber explains, “everyone has different strengths and limitations and so needs to be managed in a different way. Thomas helps our managers better understand team members and adjust their management style to get the best out of the team.” Saffron’s team use Thomas assessments to gain greater self-awareness, and with it, a deeper appreciation of others’ traits, communication styles and approaches to work.

Saffron’s investment in its people has translated into exceptional employee engagement scores. Saffron’s score for ‘Belonging’ is 8.5, 0.5 above the benchmark for the financial industry. The company also outperforms in ‘Inclusivity’ with a score of 8.7, above the industry benchmark of 8.2. “The assessments help people to be their authentic selves, which is something we are keen to encourage. Thomas’ framework is scientific and tried-and-tested, which helps people to talk more freely. We love psychometrics and will continue using them because we see such great results.”